Air India flies into the future with the world’s first AI virtual agent ‘Maharaja’
In a groundbreaking move, Air India has soared ahead of the aviation industry, marking a historic milestone as the world's first airline to embrace the era of Artificial Intelligence with its virtual agent named 'Maharaja.' Owned by Tata Sons, Air India initiated the pilot launch of this innovative AI-based agent in March 2023, setting a new standard in customer service.'Maharaja,' powered by Azure OpenAI service, has effortlessly tackled over half a million customer queries since its pilot debut. Designed to handle an…