Researcher examines proactive change-oriented behaviors by public service providers
The study shows that job autonomy must be coupled with low job ambiguity and high procedural justice for organizational citizenship behavior to be seen within a public administrative organization. Credit: WIPO | OMPI from Openverse, CC by 2.0
Although change-oriented behaviors are critical to high-quality public service delivery, encouraging employees to embrace and pursue change in the public sector is difficult. Even with…