IVR

In this article, we delve into the transformative role of Artificial Intelligence (AI) in Interactive Voice Response (IVR) systems and its implications on IVR testing. Beginning with an exploration of the evolution of IVR systems, we discuss the advent of AI in enhancing these systems to deliver more natural, personalized customer interactions. We then examine the significant impact of AI on IVR testing, the challenges it presents, and the strategies and techniques for effectively testing AI-based IVR systems. The article…

With less than a month to go for the last date to link Aadhaar to mobile number for re-verification, it is high time you link the two as mobile services may be disconnected in April. If linking Aadhaar to mobile number for SIM re-verification is on top of your mind too, then there is a simple way to do it without leaving your home or office. This new method of Aadhaar linking with mobile number just requires users to make a call to a centralised number and enter an OTP. This is a convenient means of linking the two and…

Jio is one of the leading telecom operators in India. As per the latest data provided by the Telecom Regulatory Authority of India (TRAI), the operator has a total base of 364 million subscribers in the country. It provides various recharge options, top-up vouchers, and unlimited plans to meet specific requirements of its subscribers. However, Jio consumers need to keep an eye on their existing plan balance and validity to stay limited within the given allocation of data and voice calling benefits. There are also distinct…