Airbnb changes price display on its mobile app after customer complaints
Airbnb Inc.’s chief executive tweeted that the vacation rental company would make changes in the way it displays prices on its platform after it faced customer complaints.
“I’ve heard you loud and clear—you feel like prices aren’t transparent and checkout tasks are a pain,” CEO Brian Chesky tweeted.
Chesky said Airbnb would make four changes starting next month, where guests would be able to see the total price they are required to pay up front.
Read Also
Customers would now be able to view a full price breakdown with Airbnb’s service fee, discounts, and taxes, according to Chesky’s tweet.
The San Francisco-based company will prioritise the total price instead of a nightly fare in its search ranking algorithm, Chesky said.
Chesky also said the company would launch new pricing and discount tools to enable hosts to set more competitive prices.
Addressing customer complaints about guests having to complete checkout tasks, Chesky said guests should not have to do “unreasonable checkout tasks such as stripping the beds, doing the laundry, or vacuuming”.
Airbnb, which has lost about 37 percent of its share value so far this year, has benefited from strong travel demand but now faces risk from a surge in inflation and a strong dollar.
FacebookTwitterLinkedin
Airbnb Inc.’s chief executive tweeted that the vacation rental company would make changes in the way it displays prices on its platform after it faced customer complaints.
“I’ve heard you loud and clear—you feel like prices aren’t transparent and checkout tasks are a pain,” CEO Brian Chesky tweeted.
Chesky said Airbnb would make four changes starting next month, where guests would be able to see the total price they are required to pay up front.
Read Also
Customers would now be able to view a full price breakdown with Airbnb’s service fee, discounts, and taxes, according to Chesky’s tweet.
The San Francisco-based company will prioritise the total price instead of a nightly fare in its search ranking algorithm, Chesky said.
Chesky also said the company would launch new pricing and discount tools to enable hosts to set more competitive prices.
Addressing customer complaints about guests having to complete checkout tasks, Chesky said guests should not have to do “unreasonable checkout tasks such as stripping the beds, doing the laundry, or vacuuming”.
Airbnb, which has lost about 37 percent of its share value so far this year, has benefited from strong travel demand but now faces risk from a surge in inflation and a strong dollar.
FacebookTwitterLinkedin
Denial of responsibility! Techno Blender is an automatic aggregator of the all world’s media. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials, please contact us by email – [email protected]. The content will be deleted within 24 hours.