Got a Butterfly MacBook keyboard? The free repair program is ending – here’s what it means for you
It’s easy to forget in the current era of MacBooks, but there was a time when Apple laptop keyboards were pretty lousy.
Debuting in March 2015, the ‘Butterfly’ keyboard mechanism arrived in the 12-inch MacBook and then spread to Pro and Air models over the course of a few years, drawing complaints pretty much everywhere it went.
This led to a class action lawsuit in May 2018, prompting Apple to launch its “Keyboard Service Program” which allows for repairs to be conducted free of charge for anyone experiencing the following on an affected model (as per Apple’s own site):
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
As spotted by MacRumors, though, this program is coming to an end this year, with the discontinued 13-inch MacBook Pro from 2019 the last bastion of butterfly keyboard depending on when it was purchased.
That means, depending on when you purchased your MacBook, you may be running out of time to request a service to keep it running longer, with the latest ones being ineligible after November 2024.
Did Apple ever apologize?
Apple may yet extend the program, but it likely learned its lesson and shifted to scissor-switch keys in the 16-inch 2019 MacBook Pro, then the MacBook Air, and then the 13-inch Pro over the course of a few months.
That class action lawsuit ended with payouts ranging from $50 to $395, but Apple also apologized for the whole thing, albeit suggesting it was a “small number of users”.
“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” a spokesperson shared with the Wall Street Journal back in 2019.
Did you have a butterfly MacBook? Let us know in the comments.
More from iMore
It’s easy to forget in the current era of MacBooks, but there was a time when Apple laptop keyboards were pretty lousy.
Debuting in March 2015, the ‘Butterfly’ keyboard mechanism arrived in the 12-inch MacBook and then spread to Pro and Air models over the course of a few years, drawing complaints pretty much everywhere it went.
This led to a class action lawsuit in May 2018, prompting Apple to launch its “Keyboard Service Program” which allows for repairs to be conducted free of charge for anyone experiencing the following on an affected model (as per Apple’s own site):
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
As spotted by MacRumors, though, this program is coming to an end this year, with the discontinued 13-inch MacBook Pro from 2019 the last bastion of butterfly keyboard depending on when it was purchased.
That means, depending on when you purchased your MacBook, you may be running out of time to request a service to keep it running longer, with the latest ones being ineligible after November 2024.
Did Apple ever apologize?
Apple may yet extend the program, but it likely learned its lesson and shifted to scissor-switch keys in the 16-inch 2019 MacBook Pro, then the MacBook Air, and then the 13-inch Pro over the course of a few months.
That class action lawsuit ended with payouts ranging from $50 to $395, but Apple also apologized for the whole thing, albeit suggesting it was a “small number of users”.
“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” a spokesperson shared with the Wall Street Journal back in 2019.
Did you have a butterfly MacBook? Let us know in the comments.
More from iMore
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