Having library syncing problems in Apple Music? You’re not alone — and some are losing hundreds of hours of curated music
Your Apple Music library is, in a way, an extension of yourself in music form. Hundreds of hours of tunes, carefully curated over years of listening, formed by your shifting taste and new music that’s released by old favorites. It’s a part of you, like a physical record collection or rack full of tapes.
Imagine, then, that your Apple Music library was tanked in some bizarre bug that plagues the streaming service, breaking the syncing between the iPhone version and desktop. Your library — inaccessible on all your devices. No fix. No response from Apple. Only music-induced misery.
A sorry state of affairs
The crux of the issue, as noticed by Macrumors, is that users are unable to add new music to their library and that music previously added is no longer showing up. For some users, it’s just on the desktop app, showing a message that says, ‘Genius results can’t be updated right now. An unknown error occurred (18004).’ Others are finding that the issue has spread to their iOS devices as well, rendering their full libraries completely inaccessible — and their Apple music experience ruined.
Users have taken to the Apple support community to complain, and some Reddit users are suffering from the issue as well. There seems, alas, that there is not yet any kind of fix for the issue — although user Nonstiq on the Apple support community found that “Signing out of iCloud, changing (their) password, and singing back in again” helped. Others tried this to no avail, however, so it looks like it depends on the user.
Beyond that, there is still no word from Apple on a fix on the way or what the problem is — either way, it’s not a golden indictment on Apple Music and its services. Hopefully, the issue is fixed before users are pushed to other platforms.
More from iMore
Your Apple Music library is, in a way, an extension of yourself in music form. Hundreds of hours of tunes, carefully curated over years of listening, formed by your shifting taste and new music that’s released by old favorites. It’s a part of you, like a physical record collection or rack full of tapes.
Imagine, then, that your Apple Music library was tanked in some bizarre bug that plagues the streaming service, breaking the syncing between the iPhone version and desktop. Your library — inaccessible on all your devices. No fix. No response from Apple. Only music-induced misery.
A sorry state of affairs
The crux of the issue, as noticed by Macrumors, is that users are unable to add new music to their library and that music previously added is no longer showing up. For some users, it’s just on the desktop app, showing a message that says, ‘Genius results can’t be updated right now. An unknown error occurred (18004).’ Others are finding that the issue has spread to their iOS devices as well, rendering their full libraries completely inaccessible — and their Apple music experience ruined.
Users have taken to the Apple support community to complain, and some Reddit users are suffering from the issue as well. There seems, alas, that there is not yet any kind of fix for the issue — although user Nonstiq on the Apple support community found that “Signing out of iCloud, changing (their) password, and singing back in again” helped. Others tried this to no avail, however, so it looks like it depends on the user.
Beyond that, there is still no word from Apple on a fix on the way or what the problem is — either way, it’s not a golden indictment on Apple Music and its services. Hopefully, the issue is fixed before users are pushed to other platforms.
More from iMore
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