Sentiment Analysis: How Amazon Aurora Machine Learning and Comprehend Can Revolutionize Customer Review Analysis
Sentiment analysis can be used to determine what people think about the products or services they use. Human emotions in customer reviews captured as text data can be examined and interpreted by natural language processing algorithms (NLP). Organizations that understand the value of sentiment analysis can use it effectively to gauge customer satisfaction, tailor their offerings, and improve their services based on real feedback.
In the world of e-commerce and online services, customer reviews contain tons of information…