Xcel Energy-Colorado catches heat from customers getting off gas
After spending $40,000 to electrify her Boulder home, which included installing heat pumps, K.K. DuVivier was ready to disconnect from natural gas and have her meter turned off. Then she got the bill to flip the switch: $5,333.
The bill marked due Dec. 12 arrived after what DuVivier described as frustrating rounds of calls and emails as she tried to stop the gas service she no longer needs from Xcel Energy. The bill didn’t say why she owed more than $5,000.
When she contacted Xcel again, DuVivier got an email saying the…