Starbucks App Traps Users in ‘Vicious Cycle’ of Shaken Espresso, Says Consumer Advocate
A consumer protection group alleged Starbucks’ mobile app traps users in a vicious cycle of beverage buying in a December complaint to Washington’s Attorney General. The coffee chain’s mobile app allegedly uses “dark patterns” to make low funds on a Starbucks Card unusable, forcing you to add $10 or lose that money altogether.Let’s Eat a Chocolate Xbox Controller“The Starbucks Payment Platform involves unfair and deceptive digital dark patterns that effectively trap its customers into prepaying for the company’s…