Customer Experience

Image Source : FILE Why do Indian consumers prefer AI-enabled tools over human interactions? It has been recently discovered that human interactions are reducing and about 57 per cent of Indian consumers prefer to choose an artificial intelligence (AI)-enabled tool or service over human interaction. In the rapidly growing landscape of consumer preferences far more than…

Last Updated: February 16, 2024, 17:28 ISTHyundai Launches Rapid EV Charging Stations Across India, Making Electric Travel Easier. (Photo: Hyundai)Hyundai's commitment to electrification is further emphasized by the presence of these Ultra-Fast charging stations in public locations. Hyundai Motor India Ltd., known for its smart mobility solutions, has successfully expanded its Ultra-High Speed Public EV Charging Network in key cities and highways across India.The company now boasts a total of eleven Ultra-Fast charging…

Published By: Samreen PallLast Updated: February 16, 2024, 11:43 ISTMangaluru Airport: Achieves Level-3 Customer Experience Accreditation from ACI. (Photo: Airport Technology)Mangaluru International Airport achieves level-3 customer experience accreditation from ACI, first in India's 5M passenger category. Aiming for level-4. The Mangaluru International Airport has received the coveted level-3 airport customer experience accreditation from the Airports Council International (ACI), a release from the MIA here said on…

Artificial intelligence (AI) is revolutionizing customer service across industries by enabling efficient issue resolution, personalized recommendations, and omnichannel integration. AI-powered self-service, intelligent chatbots, sentiment analysis, predictive modeling, process automation, and data-driven insights are key technologies improving customer satisfaction and operational efficiency. Leading brands across retail, telecom, financial services, healthcare, and other sectors are using AI to transform their contact…

Last Updated: February 12, 2024, 16:23 ISTNISSAN ONE Web Platform Is Here To Enhance Customer Experience. (Photo: Nissan)Nissan Motor India has successfully delivered 100,000 Magnite units to the Indian market from the Alliance plant (RNAIPL) in Chennai. Nissan Motor India Pvt. Ltd. (NMIPL) has rolled out its latest customer-centric initiative called ‘NISSAN ONE’, as part of its efforts to celebrate reaching 100,000 Magnite customers in 2024.This innovative web platform aims to streamline customer service by providing a…

Sentiment analysis can be used to determine what people think about the products or services they use. Human emotions in customer reviews captured as text data can be examined and interpreted by natural language processing algorithms (NLP). Organizations that understand the value of sentiment analysis can use it effectively to gauge customer satisfaction, tailor their offerings, and improve their services based on real feedback. In the world of e-commerce and online services, customer reviews contain tons of information…

Published By: Samreen PallLast Updated: February 08, 2024, 11:16 ISTMaruti Launches Compact Nexa Service Workshops, All Set to Transform Non-Urban Customer Experience. (Photo: India Today)Maruti Suzuki launches compact Nexa service workshops, aiming for 100 outlets by FY 2024-25 to extend premium service to non-urban customers.Maruti Suzuki India on Tuesday launched compact-format Nexa service workshops with plans to have 100 such outlets across the country by the end of next fiscal.Through this strategic move the auto…

Digital transformation is the goal of each business in the retail industry today. It is the tool used by various businesses across the world to understand and modify their business models. A digital transformation is a strategic approach through which businesses access a wider market. It is a process by which the company integrates new technologies into its operations. Different departments within the company can rely on the technology for data analytics, especially with the growing customer base. As a result, digital…

In today’s world, companies often find themselves grappling with unpredictable surges in workloads, especially during pivotal events. Think about retailers gearing up for Black Friday, sports betting companies preparing for specific games, or marketing teams orchestrating major campaigns. These organizations face a common challenge – how much infrastructure do they need to ensure optimal performance without overprovisioning – which can become very costly, very quickly. This poses a significant challenge for businesses…

Generative AI has emerged as a transformative force in the IT landscape, reshaping how we approach tasks that range from content creation to problem-solving. In this dynamic environment, AWS, a leader in cloud computing, continues to unveil groundbreaking capabilities and announcements in the realm of Generative AI. Let's delve into the latest developments that showcase AWS's commitment to innovation and its impact on the IT landscape. In a bid to revolutionize customer engagement and elevate agent productivity, AWS…