Dealing

Credit: Pixabay/CC0 Public Domain Researchers from Vrije Universiteit Amsterdam, Dartmouth College, Babson College, and LUISS University published a new paper in the Journal of Marketing that shows how to de-escalate customer anger on social media sites by using language that signals active listening and empathy. …

Photo by Ricardo Gomez Angel on UnsplashWith a hands-on example of using Huber, RANSAC and Theil-Sen regression algorithmsLinear regression is one of the simplest machine learning models out there. It is often the starting point not only for learning about data science but also for building quick and simple minimum viable products (MVPs), which then serve as benchmarks for more complex algorithms.In general, linear regression fits a line (in two dimensions) or a hyperplane (in three and more dimensions) that best…

It isn’t just remote workers who have gained leverage over when they work.Shift workers such as assemblers and hotel maids are also getting more flexibility to set their own hours as the pandemic and the historically tight labor market change the economy. Manufacturers, hotels, warehouses and restaurants are allowing new hires to work just a few days a week, take on four-hour shifts or even choose new hours daily using phone apps, according to the companies, job boards and economists. The U.S. job market has…

Grammy-winning country musician Naomi Judd was struggling with bipolar disorder when she shot herself and died at her home in Tennessee earlier this year, according to a report released Friday by the local medical examiner, and a statement from her family added that she was dealing with post-traumatic stress, too.Judd and her family had previously discussed in largely general terms her long battle with depression prior to her death by suicide at the end of April. But the report Friday from the Nashville medical examiner’s…

WASHINGTON—Many of Wall Street’s biggest banks are nearing agreements to pay as much as $200 million each and admit that their employees’ use of personal messaging apps such as WhatsApp violated regulatory requirements, according to people familiar with the matter. The Securities and Exchange Commission and the Commodity Futures Trading Commission plan to announce the deals with the banks by Sept. 30, the end of the government’s current fiscal year. That would put the penalties in the government’s annual enforcement…

The SEC and other agencies use data gathered in Form PF to publish aggregated statistics about the private-funds industry. Photo: Ting Shen for The Wall Street Journal…

Goldman said a regulator is looking into its advertisements and how it reports consumer information to credit bureaus. Photo: Michael Nagle/Bloomberg News…

Jeffrey Solomon is CEO of Cowen, an investment bank that is more than a century old. Photo: Kyle Grillot/Bloomberg News…

A day after Central Bank of Kenya (CBK), Kenya’s monetary authority, said that Chipper Cash and Flutterwave were not licensed to operate in the East African country, the regulator has directed all financial institutions to cease doing business with the two fintechs. The CBK’s bank supervision deputy director, Matu Mugo, directed all regulated banks, microfinance and mortgage finance institutions to stop their partnerships with the two startups with immediate effect — dealing a blow to…

Pre-amble/tl;dr: I recently published The Lloyd Braun Principle of Agility mostly as a silly-but-true observation about how that classic Seinfeld line "Serenity now, insanity later" relates back to Agile. I ended that post with a statement about how we need to better prepare for the "Insanity" that comes later. With that in mind, I'm introducing my approach to building productive teams. It's about paying down your Systems Debt.The modern tech team is broken. We rely too much on Seniors, and don't leverage Juniors.I've…