Microsoft fills in more details on its Digital Contact Center Platform featuring Nuance AI
Credit: MicrosoftMicrosoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for this product with some additional details on Day 1 of Microsoft's annual partner conference, Inspire. Microsoft finalized its acquisition of Nuance Communications in March 2022. For $19.7 billion, Microsoft got a company best known for its work in healthcare, but with products in voice recognition and related!-->-->!-->>…