freshworks

Remember the last time an inane bot directed you to “terms and conditions” while you frantically waited for a human voice to request a refund for your online order? Well, artificial intelligence-powered customer care is here to ease that pain according to a slew of conversational AI platforms such as Exotel, Freshworks, Gupshup, Corover.ai and Yellow.ai.While this transformative technology is applicable to multiple channels from websites to apps, social media as well as messaging platforms including Google’s RCS…

The board of software service provider Freshworks has cancelled the performance-based stock award of 6 million shares to founder and chief executive Girish Mathrubootham, according to a regulatory filing.Nasdaq-listed Freshworks’ board said the decision was taken in the backdrop of the macroeconomic headwinds that have created challenges for the company’s stock price.“As a result of macroeconomic conditions that are entirely outside the control of the company’s leadership team, the stock price hurdles were too far ahead…

Software firm Freshworks beat Wall Street estimates for fourth-quarter revenue on Tuesday, driven by a surge in demand for its AI-powered customer support and IT services products.Demand for Freshworks' generative artificial intelligence (GenAI) integrated products has risen as businesses seek to automate their workflow using inexpensive AI solutions.Elevate Your Tech Prowess with High-Value Skill CoursesOffering CollegeCourseWebsiteIIM KozhikodeIIMK Advanced Data Science For ManagersVisitIIT DelhiIITD Certificate…

The CEO of the software startup Freshworks claims that his staff members are greatly reducing their coding time by using OpenAI’s ChatGPT.The traditional 9-week coding cycle, according to the Freshworks CEO, has been shortened to a matter of days. The software business has been rocked by this unheard-of acceleration in development, which has sparked excitement and debate about the possible effects on productivity and innovation.“We use ChatGPT to write code,” Girish Mathrubootham told Fortune. Software development that…

Improve Article Save Article Like Article Improve Article Save Article Like Article Round 1 (Coding Challenge)The First Round comprised 4 Coding questions. All 4 questions had different difficulty levels.The first 2 questions were on the Easy level while the other 2 were on the medium and high levels respectively.Suggestions: I would suggest practicing coding questions from different sites like GeekforGeeks, Hackerrank, etc. as these sites had sample questions similar to the question in the test.Round 2 (Technical…

Freshworks Inc beat quarterly revenue estimates and posted its first adjusted operating profit as more businesses sought its lower-priced customer engagement software in a tough economy. Rising interest rates, high inflation and a banking crisis have worsened the global economic outlook in recent months, forcing businesses to slash their technology budgets. Freshworks, whose products compete with Salesforce Inc and Zendesk, told Reuters that the downturn was driving more companies to its more affordable offerings. The…

Customer relationship management services provider Freshworks on Wednesday said co-founder and chief technology officer (CTO) Shanmugam Krishnasamy quit the company in September.Krishnasamy, who has decided to take a career break after 11 years with the Nasdaq-listed firm, has handed his responsibilities to chief product officer (CPO) Prakash Ramamurthy who leads both product and engineering teams, a company spokesperson told ET.“I’m super proud of what we accomplished together and can’t wait to see what his brilliant…

Surge, which is Sequoia India and Southeast Asia's rapid scale-up programme for early-stage startups, on Wednesday said it has launched its eighth cohort, featuring 30 inspiring founders across 12 companies.'Surge 08' cohort includes startups that are building futuristic products across climate tech, AI, metaverse, digital health, new consumer brands and new models of e-commerce.The curated community of startups under the programme now includes eight cohorts, more than 300 founders and over 130 startups across more than…