Organisational

Metaverse platforms are expected to have a digital currency.As the metaverse gains traction in the global business landscape, Indian business executives are also embracing the trend, with nearly 70 per cent of them planning to integrate it into their organisational activities, a new report showed on Wednesday.According to global consultancy firm PwC, about 63 per cent of companies actively engaged with the metaverse say they will fully integrate the metaverse into their organisational activities within a year."The…

India’s largest software services firm Tata Consultancy Services (TCS) is in no hurry to amend the new organisational structure put in place last year, its CEO Designate K Krithivasan said on Wednesday. He added that the new structure which was put in place by the outgoing CEO & MD Rajesh Gopinathan was “put in place with a lot of internal deliberations.”“I will meet with all customers and make a reference list, if there's any tweak required, we will do it appropriately. So, there's no rush to do it now,” said…

In a world where customers are the kings of their own individualized shopping experiences, businesses must be more focused on the customer than ever before. Customers want to feel engaged and have a personal relationship with the business they are dealing with. Personalization is the key to the success of any organization today. To personalize the customer experience, businesses first need to understand them.  One of the many ways to understand the customers is by monitoring and analyzing their interactions with the…