Chinese apps are letting public juries settle customer disputes
I’m fascinated by these experiments that give power back to the users and let them make decisions on platform rules and in individual disputes. While most of the jury features were discontinued after just a few years, they nevertheless provide interesting insight into basic human behavior on the internet and the nature of grassroots governance. One of the oldest programs was from Alibaba, the e-commerce giant. From 2012 to 2018, Alibaba allowed any user, whether a seller or a buyer, to vote on inappropriate behaviors on…