Salesforce World Tour Offers Hard-Won Lessons From Complex Australian Digital Transformations
Leaders transforming complex organisations with Salesforce came together at Salesforce’s World Tour Sydney 2024 to share key learnings for IT and other transformation stakeholders on how to manage complex, customer-focused digital transformations.
The projects included a complete tech stack redesign and transformation at HBF, where since 2018 the health services organisation has been moving towards being 90% in the cloud through AWS by mid-2024, as well as replacing its core system with Civica.
Advice ranged…