The Pixel Fold will test Google’s notoriously bad Customer Support
While the Google Pixel Fold only started arriving on customer’s doorsteps yesterday, but we’re already seeing lots of Quality Assurance issues with the Pixel Fold. Not only from paying customers, but also reviewers.
Yesterday, we wrote about how Ars Technica’s Pixel Fold died after four days, due to the screen protector not stretching across the entire display, and a piece of dirt getting in there.
Now we’re starting to see some customers who received their Pixel Fold, coming up with issues. Over on r/PixelFold, a customer received their Pixel Fold, set it up and had it for about five hours. Then the screen protector started to peel. The customer also states that there looks to be scratches on the inside. They have opened it a total of three times, according to their post on Reddit. They have contacted Google’s support, who said they are going to take 24-48 hours to get back to them. Which is unacceptable. Google should have immediately RMA’d this device, as it’s basically no longer usable.
The user later updated the post with an update from Google. The rep asked them to remove the screen protector and send in photos. “After removing it carefully, it looks like the laminate on the screen is lifting in the middle and there are spider web cracks going out from the middle.” They believe they just got a defective display.
This product will test Google’s customer support
If you’ve ever ventured across r/GooglePixel or even r/Android on Reddit, you’ll know that Google’s customer support leaves something to be desired. It’s quite bad. From refusing to fix devices, to not even responding to customers requests. Now, Google has a new $1,799 smartphone, that is going to break in many different ways, and it’s really going to put their support to the test.
Foldables are going to break, especially when it’s a first-generation product like this is. So Google needs to go above and beyond with their customers, or risk losing them to a competitor like Samsung or even Huawei and OPPO outside of the US.
While the Google Pixel Fold only started arriving on customer’s doorsteps yesterday, but we’re already seeing lots of Quality Assurance issues with the Pixel Fold. Not only from paying customers, but also reviewers.
Yesterday, we wrote about how Ars Technica’s Pixel Fold died after four days, due to the screen protector not stretching across the entire display, and a piece of dirt getting in there.
Now we’re starting to see some customers who received their Pixel Fold, coming up with issues. Over on r/PixelFold, a customer received their Pixel Fold, set it up and had it for about five hours. Then the screen protector started to peel. The customer also states that there looks to be scratches on the inside. They have opened it a total of three times, according to their post on Reddit. They have contacted Google’s support, who said they are going to take 24-48 hours to get back to them. Which is unacceptable. Google should have immediately RMA’d this device, as it’s basically no longer usable.
The user later updated the post with an update from Google. The rep asked them to remove the screen protector and send in photos. “After removing it carefully, it looks like the laminate on the screen is lifting in the middle and there are spider web cracks going out from the middle.” They believe they just got a defective display.
This product will test Google’s customer support
If you’ve ever ventured across r/GooglePixel or even r/Android on Reddit, you’ll know that Google’s customer support leaves something to be desired. It’s quite bad. From refusing to fix devices, to not even responding to customers requests. Now, Google has a new $1,799 smartphone, that is going to break in many different ways, and it’s really going to put their support to the test.
Foldables are going to break, especially when it’s a first-generation product like this is. So Google needs to go above and beyond with their customers, or risk losing them to a competitor like Samsung or even Huawei and OPPO outside of the US.
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