Ticketmaster Apologizes Again, This Time for Bad Bunny Ticket Fiasco
Ticketmaster apologized to
Bad Bunny
fans who bought tickets but were turned away from the artist’s concert in Mexico City on Friday because security officers thought their tickets were fake.
Ticketmaster said its system was overwhelmed because an unprecedented number of people with fake tickets tried to get into Aztec Stadium for Bad Bunny’s concert. The confusion between which tickets were real or fake caused some people with legitimate tickets to be rejected, too, the ticketing company said.
At least hundreds of fans who had purchased tickets weren’t allowed to enter the stadium. Mexico’s Office of the Federal Prosecutor for the Consumer said over the weekend that fans with legitimate tickets would be refunded and that it had asked Ticketmaster for a report explaining what had happened.
“Ticketmaster offers its most sincere apology to the public attending the Bad Bunny concert,” the company said in Spanish on Saturday.
Ticketmaster didn’t immediately return a request for comment beyond its statement.
This was the second time in less than a month that
Live Nation
LYV 0.92%
Entertainment Inc.’s Ticketmaster apologized to fans for their ticketing experiences. The company apologized to
Taylor Swift
‘s fans on Nov. 18 after its website repeatedly crashed while they were trying to buy tickets to her upcoming U.S. tour. The Wall Street Journal has reported that the Justice Department is investigating Live Nation over whether the live-entertainment company has violated antitrust laws.
The episode last month raised questions about Ticketmaster’s dominant position in the ticketing industry. The company has sold a majority of live-events tickets since it merged in 2010 with Live Nation following approval from federal antitrust regulators. Critics say the company has so few competitors that it has little incentive to improve its technology.
Ticketmaster said on Saturday that it would offer refunds to Bad Bunny fans who bought tickets but didn’t get into his concert.
Bad Bunny has been performing since this summer as part of his show, the ‘World’s Hottest Tour.’
Photo:
isaac esquivel/Shutterstock
Bad Bunny, 28 years old, is one of the most-streamed artists in the world. The Puerto Rican musician has dominated the charts with club-ready hits like “Me Porto Bonito” and “Tití Me Preguntó.”
He had been performing in the U.S., Mexico and other countries since this summer as part of his show, the “World’s Hottest Tour.”
A representative for Bad Bunny didn’t immediately return a request for comment.
He said on Twitter after the concert, “GRACIAS MEXICO!!!” He hasn’t acknowledged the fans who were turned away.
Ricardo Sheffield,
Mexico’s federal consumer attorney, said on Twitter Friday that his office had asked Ticketmaster for a report about what had happened at Bad Bunny’s Mexico City concert.
He told a Mexico City radio station over the weekend that his office was fining Ticketmaster.
His office, the Office of the Federal Prosecutor for the Consumer, said Saturday that Ticketmaster would refund the full cost of the tickets to fans who were turned away with legitimate tickets.
The office said that only seven people had contacted it so far about being turned away. The office added that Ticketmaster had agreed to work with it to clarify what had happened at Aztec Stadium.
Bad Bunny performed at the stadium again the next night. There were no reports of fans being turned away at the second show. Mexico’s Office of the Federal Prosecutor for the Consumer said it had stationed workers there in case there were ticketing issues.
The office and representatives for Aztec Stadium didn’t immediately respond to a request for comment Monday.
Representatives for Aztec Stadium, where the concert was held, said on Instagram over the weekend that Ticketmaster’s system had caused the problem and had detected forged and duplicated tickets. The stadium was requesting a report from Ticketmaster about the events on Friday night.
Write to Alyssa Lukpat at [email protected]
Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8
Ticketmaster apologized to
Bad Bunny
fans who bought tickets but were turned away from the artist’s concert in Mexico City on Friday because security officers thought their tickets were fake.
Ticketmaster said its system was overwhelmed because an unprecedented number of people with fake tickets tried to get into Aztec Stadium for Bad Bunny’s concert. The confusion between which tickets were real or fake caused some people with legitimate tickets to be rejected, too, the ticketing company said.
At least hundreds of fans who had purchased tickets weren’t allowed to enter the stadium. Mexico’s Office of the Federal Prosecutor for the Consumer said over the weekend that fans with legitimate tickets would be refunded and that it had asked Ticketmaster for a report explaining what had happened.
“Ticketmaster offers its most sincere apology to the public attending the Bad Bunny concert,” the company said in Spanish on Saturday.
Ticketmaster didn’t immediately return a request for comment beyond its statement.
This was the second time in less than a month that
Live Nation
LYV 0.92%
Entertainment Inc.’s Ticketmaster apologized to fans for their ticketing experiences. The company apologized to
Taylor Swift
‘s fans on Nov. 18 after its website repeatedly crashed while they were trying to buy tickets to her upcoming U.S. tour. The Wall Street Journal has reported that the Justice Department is investigating Live Nation over whether the live-entertainment company has violated antitrust laws.
The episode last month raised questions about Ticketmaster’s dominant position in the ticketing industry. The company has sold a majority of live-events tickets since it merged in 2010 with Live Nation following approval from federal antitrust regulators. Critics say the company has so few competitors that it has little incentive to improve its technology.
Ticketmaster said on Saturday that it would offer refunds to Bad Bunny fans who bought tickets but didn’t get into his concert.
Bad Bunny has been performing since this summer as part of his show, the ‘World’s Hottest Tour.’
Photo:
isaac esquivel/Shutterstock
Bad Bunny, 28 years old, is one of the most-streamed artists in the world. The Puerto Rican musician has dominated the charts with club-ready hits like “Me Porto Bonito” and “Tití Me Preguntó.”
He had been performing in the U.S., Mexico and other countries since this summer as part of his show, the “World’s Hottest Tour.”
A representative for Bad Bunny didn’t immediately return a request for comment.
He said on Twitter after the concert, “GRACIAS MEXICO!!!” He hasn’t acknowledged the fans who were turned away.
Ricardo Sheffield,
Mexico’s federal consumer attorney, said on Twitter Friday that his office had asked Ticketmaster for a report about what had happened at Bad Bunny’s Mexico City concert.
He told a Mexico City radio station over the weekend that his office was fining Ticketmaster.
His office, the Office of the Federal Prosecutor for the Consumer, said Saturday that Ticketmaster would refund the full cost of the tickets to fans who were turned away with legitimate tickets.
The office said that only seven people had contacted it so far about being turned away. The office added that Ticketmaster had agreed to work with it to clarify what had happened at Aztec Stadium.
Bad Bunny performed at the stadium again the next night. There were no reports of fans being turned away at the second show. Mexico’s Office of the Federal Prosecutor for the Consumer said it had stationed workers there in case there were ticketing issues.
The office and representatives for Aztec Stadium didn’t immediately respond to a request for comment Monday.
Representatives for Aztec Stadium, where the concert was held, said on Instagram over the weekend that Ticketmaster’s system had caused the problem and had detected forged and duplicated tickets. The stadium was requesting a report from Ticketmaster about the events on Friday night.
Write to Alyssa Lukpat at [email protected]
Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8
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