Jeep India launches new ChatGPT-based AI tool for real time customer support, ET Auto
The Indian business unit of the US-based lifestyle SUV manufacturer, Jeep has launched the Jeep Expert, ChatGPT-based AI chatbot. This chatbot is aimed to improve the company’s customer support experience. The AI tool has been integrated into the Jeep Life mobile app. This new feature will deliver Jeep brand-specific answers to customers and offer a 24×7 expert at their fingertips.
Jeep Expert eliminates the need for users to navigate manuals and brochures to extract information about Jeep products and services. With the ability to answer brand, product and maintenance-related questions, users can now
leverage the tool to access information about their vehicles. Jeep Expert also offers a simple chat serviceinterface. All registered users of the Jeeplife mobile app can access the Jeep Expert app and get an integrated and user-friendly experience.
Jeep Expert: Key highlights
- Provides an all-rounder Jeep Expert available 24×7 for customer queries
- Cater to queries about brand, product features, basic off-roading capabilities, service tips, user manuals, connectivity features and more
- With conversational experience, AI based Jeep Expert can handle & respond suitably even for un-trained content
- Industry first introduction amongst Indian OEMs
- Available on the Jeeplife India App the application is built on the ChatGPT 3.5 AI model
Jeep Expert uses OpenAI’s ChatGPT AI technology that allows the system to learn autonomously and be trained on vast amounts of data. This enables the tool to answer a wide range of questions compared to other real time chat services.
Powered by ChatPDF and ChatGPT 3.5 technology, the real time chat feature ensures a secure and private interaction for customers. Questions and
answers are end-to-end encrypted, maintaining user privacy without any traceability to specific user IDs. Jeep is also seeking feedback from users through an in-app feedback mechanism.
In India, the Jeep vehicle line-up consists of the Wrangler, Compass, Meridian, and Grand Cherokee. India is the first country for the Jeep brand outside of North America to make 4 models locally and for exports to other right-hand drive markets around the world. The Jeep brand is part of the portfolio offered by leading global automaker and mobility provider Stellantis.
The Indian business unit of the US-based lifestyle SUV manufacturer, Jeep has launched the Jeep Expert, ChatGPT-based AI chatbot. This chatbot is aimed to improve the company’s customer support experience. The AI tool has been integrated into the Jeep Life mobile app. This new feature will deliver Jeep brand-specific answers to customers and offer a 24×7 expert at their fingertips.
Jeep Expert eliminates the need for users to navigate manuals and brochures to extract information about Jeep products and services. With the ability to answer brand, product and maintenance-related questions, users can now
leverage the tool to access information about their vehicles. Jeep Expert also offers a simple chat serviceinterface. All registered users of the Jeeplife mobile app can access the Jeep Expert app and get an integrated and user-friendly experience.
Jeep Expert: Key highlights
- Provides an all-rounder Jeep Expert available 24×7 for customer queries
- Cater to queries about brand, product features, basic off-roading capabilities, service tips, user manuals, connectivity features and more
- With conversational experience, AI based Jeep Expert can handle & respond suitably even for un-trained content
- Industry first introduction amongst Indian OEMs
- Available on the Jeeplife India App the application is built on the ChatGPT 3.5 AI model
Jeep Expert uses OpenAI’s ChatGPT AI technology that allows the system to learn autonomously and be trained on vast amounts of data. This enables the tool to answer a wide range of questions compared to other real time chat services.
Powered by ChatPDF and ChatGPT 3.5 technology, the real time chat feature ensures a secure and private interaction for customers. Questions and
answers are end-to-end encrypted, maintaining user privacy without any traceability to specific user IDs. Jeep is also seeking feedback from users through an in-app feedback mechanism.
In India, the Jeep vehicle line-up consists of the Wrangler, Compass, Meridian, and Grand Cherokee. India is the first country for the Jeep brand outside of North America to make 4 models locally and for exports to other right-hand drive markets around the world. The Jeep brand is part of the portfolio offered by leading global automaker and mobility provider Stellantis.
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