Salesforce announces AI Cloud powered by generative AI to offer better solutions to enterprise
Salesforce, the leading customer relationship management (CRM) platform, has introduced AI Cloud, a suite of capabilities designed to revolutionise customer experiences and boost company productivity through generative AI for the enterprise. The AI Cloud from the company aims to address concerns surrounding the adoption of generative AI by providing a secure and compliant environment for leveraging its benefits.
Salesforce has developed the Einstein GPT that sets new industry standards for secure AI
To bridge the trust gap associated with generative AI, Salesforce has developed the Einstein GPT Trust Layer as a part of AI Cloud. This solution prevents large-language models (LLMs) from retaining sensitive customer data, enabling organizations to maintain data governance controls while capitalizing on the potential of generative AI. The Einstein GPT Trust Layer sets a new industry standard for secure generative AI in the enterprise.
At the core of AI Cloud lies Einstein, the world’s first AI for CRM, currently powering over 1 trillion predictions weekly across Salesforce’s applications. By harnessing generative AI, Einstein enhances productivity and efficiency for businesses across sales, service, marketing, and commerce. Sales representatives can quickly generate personalized emails, service teams can automate agent chat replies and case summaries, marketers can create engaging content across various channels, and commerce teams can deliver customised commerce experiences throughout the buyer’s journey. Developers can also benefit from AI Cloud by generating code, predicting potential bugs, and suggesting fixes.
Salesforce Technology integration
AI Cloud integrates various Salesforce technologies, including Einstein, Data Cloud, Tableau, Flow, and MuleSoft, to offer trusted and open generative AI that is ready for enterprise use. The Einstein GPT Trust Layer allows companies to adopt generative AI quickly by optimising the appropriate model for each task while maintaining data privacy, security, residency, and compliance goals.
As part of its commitment to an open ecosystem, Salesforce welcomes third-party LLMs from providers such as Amazon Web Services (AWS), Anthropic, and Cohere, hosting them entirely within Salesforce’s infrastructure. Additionally, Salesforce has established a trust partnership with OpenAI, enabling joint content moderation and leveraging OpenAI’s Enterprise API and safety tools alongside the Einstein GPT Trust Layer.
Furthermore, AI Cloud supports the use of Salesforce LLMs developed by Salesforce AI Research, empowering customers with advanced capabilities like code generation and business process automation. Customers who have trained their own models externally can also benefit from AI Cloud through the Bring Your Own Model (BYOM) feature, ensuring data remains within their trusted boundaries.
Availability and Pricing
The AI Cloud Starter pack, priced at $360,000 annually, offers businesses a comprehensive solution for revenue and productivity enhancement. It includes essential building blocks like Data Cloud, MuleSoft automation, Einstein, Tableau Analytics, Slack, CRM, and a free AI-readiness assessment from Salesforce Professional Services. Specific feature availability varies, with the Einstein GPT Trust Layer becoming generally available
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Salesforce, the leading customer relationship management (CRM) platform, has introduced AI Cloud, a suite of capabilities designed to revolutionise customer experiences and boost company productivity through generative AI for the enterprise. The AI Cloud from the company aims to address concerns surrounding the adoption of generative AI by providing a secure and compliant environment for leveraging its benefits.
Salesforce has developed the Einstein GPT that sets new industry standards for secure AI
To bridge the trust gap associated with generative AI, Salesforce has developed the Einstein GPT Trust Layer as a part of AI Cloud. This solution prevents large-language models (LLMs) from retaining sensitive customer data, enabling organizations to maintain data governance controls while capitalizing on the potential of generative AI. The Einstein GPT Trust Layer sets a new industry standard for secure generative AI in the enterprise.
At the core of AI Cloud lies Einstein, the world’s first AI for CRM, currently powering over 1 trillion predictions weekly across Salesforce’s applications. By harnessing generative AI, Einstein enhances productivity and efficiency for businesses across sales, service, marketing, and commerce. Sales representatives can quickly generate personalized emails, service teams can automate agent chat replies and case summaries, marketers can create engaging content across various channels, and commerce teams can deliver customised commerce experiences throughout the buyer’s journey. Developers can also benefit from AI Cloud by generating code, predicting potential bugs, and suggesting fixes.
Salesforce Technology integration
AI Cloud integrates various Salesforce technologies, including Einstein, Data Cloud, Tableau, Flow, and MuleSoft, to offer trusted and open generative AI that is ready for enterprise use. The Einstein GPT Trust Layer allows companies to adopt generative AI quickly by optimising the appropriate model for each task while maintaining data privacy, security, residency, and compliance goals.
As part of its commitment to an open ecosystem, Salesforce welcomes third-party LLMs from providers such as Amazon Web Services (AWS), Anthropic, and Cohere, hosting them entirely within Salesforce’s infrastructure. Additionally, Salesforce has established a trust partnership with OpenAI, enabling joint content moderation and leveraging OpenAI’s Enterprise API and safety tools alongside the Einstein GPT Trust Layer.
Furthermore, AI Cloud supports the use of Salesforce LLMs developed by Salesforce AI Research, empowering customers with advanced capabilities like code generation and business process automation. Customers who have trained their own models externally can also benefit from AI Cloud through the Bring Your Own Model (BYOM) feature, ensuring data remains within their trusted boundaries.
Availability and Pricing
The AI Cloud Starter pack, priced at $360,000 annually, offers businesses a comprehensive solution for revenue and productivity enhancement. It includes essential building blocks like Data Cloud, MuleSoft automation, Einstein, Tableau Analytics, Slack, CRM, and a free AI-readiness assessment from Salesforce Professional Services. Specific feature availability varies, with the Einstein GPT Trust Layer becoming generally available
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