AI and automation: Business leaders adopt small-scale solutions for greater impact
"One of the things we've found with automation is that if a process is broken and doesn't work today, then automating that process just makes the mess go faster," she says. Avoiding that nightmare scenario means taking a tactical approach to automation. "We choose carefully where we think that we can make a difference," says Jory. "A lot of our automation is about removing manual processes, bringing in streamlining, creating opportunities through robotics to do processes, and teaching the technology to do things that!-->>…