Customers

Mumbai: DigiSaathi - a 24x7 helpline for Information on digital payment products and services is set up by NPCI on behalf of a consortium of payment system operators and participants (banks & non-banks). DigiSaathi will be accessible on WhatsApp for the customers to access all the information they need pertaining to digital payment products and services.  DigiSaathi will assist the users with all their queries on digital payments via the chatbot facility on WhatsApp by simply…

Credit: Pixabay/CC0 Public Domain An international team of researchers finds that the social media messages that resonate best with loyalty program members differ from the posts that work best with other customers. The finding could inform how best to craft social media campaigns aimed at either segment of a company's customer base.…

Intuit, the owner of popular tax filing software TurboTax, will pay $141 million in restitution to millions of low-income Americans who were "unfairly charged" for services that should have been free, according to a multistate agreement announced Wednesday.TurboTax also agreed to reform its business practices. For example, it must suspend a "free, free, free" advertising campaign that "lured" customers with the promise of free tax preparation but then asked them to pay, according to an announcement from New York Attorney…

Countering social media complaints with trolls is one of the popular ways to downplay criticism. Social media is one of the major parts of the business, influential people and even common man around the world. With the power of social media, businesses want to keep their image clean. One of the infamous ways to do that is to use trolls. Ola Electric is allegedly using troll accounts to go after its own customers. So many of you have already read this by now. But for those who haven’t, here it is. I’ve documented over a…

Galax has issued a statement to Chinese tech magazine IT Home, denying that it has been repackaging and reselling used or refurbished graphics cards as new. The graphics card company, known as Galaxy – with the added 'y' - on its home turf, insisted that all consumer retail parts were completely new. It explained that any PCB gold contact marks found by customers are attributable to wear from its extensive product testing process.(Image credit: ITHome)The source article contains the images shown above. Sadly, the source…

Credit: University of South Florida A joint project between the USF Supply Chain Innovation Lab and global manufacturer Jabil has concluded that it's good business to have a more visible supply chain network. …

Bad news, AT&T subscribers: There’s a chance that your bill is about to get more expensive. Bloomberg reports that AT&T is raising the prices of some of its old mobile plans in an effort to make more money and push subscribers into signing up for newer plans. This is the first time that the prices of these plans have increased in three years. According to Bloomberg, the prices are going up by $6 for single-line customers and $12 for customers on a family plan. AT&T reportedly told employees about the…

Credit: Unsplash/CC0 Public Domain From Nike to Ben & Jerry's to Airbnb, more and more brands are taking a stand on sociopolitical issues (often called brand activism), to the point it's arguably become a component of any brand's strategy. …

In a bid to push people to its newer plans, AT&T is raising the price of some of its older Unlimited and Mobile Share plans. Single-line users will see up to a $6 a month increase, and people with family plans could have up to $12 a month added to their bills, according to Bloomberg. In a statement to The Verge, AT&T spokesperson Seth Bloom said, “we are encouraging our customers to explore our newer plans which offer many additional features, more flexibility for each line on their account and, in many cases,…

Online pharmacy company Truepill Inc. said it is temporarily halting prescriptions for Adderall and other controlled substances used to treat attention-deficit hyperactivity disorder, and partner Cerebral Inc. told its clinicians to direct those orders to patients’ local pharmacies.Cerebral, an online mental-health company based in San Francisco that describes Truepill as its preferred pharmacy, informed its clinicians of Truepill’s decision in a Friday email viewed by The Wall Street Journal. The email said Truepill…