grievance

The government plans to set up appellate committees to redress grievances that users may have against the way social media platforms initially addressed their complaints regarding content and other issues, officials said.While tech giant Meta (which owns Facebook and WhatsApp) and microblogging site Twitter have been pushing for a self-regulated grievance appellate framework, the Ministry of Electronics and Information Technology (MeitY) wants adjudications to be done by three-member grievance appellate committees.The…

The government's grievance apellate committee being formulated to investigate appeals filed by users against grievance offers of social media platforms may include one government nominee, according to a report. The committee is reportedly expected to be set up via a proposed amendment to the IT Rules for a citizen-centric mechanism, which could be notified in the coming weeks. The government is yet to officially announce details of the committee, which is expected to provide users with a mechanism to appeal arbitrary…

More than 22 lakh Indian accounts were banned by WhatsApp while 632 grievance reports were received by the messaging platform in June, as per its report titled 'India Monthly Report under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021'. The report for the month of June has been published in accordance with the IT Rules of 2021."WhatsApp is an industry leader in preventing abuse, among end-to-end encrypted messaging services. Over the years, we have consistently invested in…

Manish Singh / TechCrunch: A coalition representing Apple, Meta, and others asks India to amend its proposed IT rules, including allowing a self-regulatory grievance redressal mechanism — An industry group representing several tech giants has requested the Indian government to make a series of changes … Manish Singh / TechCrunch: A coalition representing Apple, Meta, and others asks India to amend its proposed IT rules, including allowing a self-regulatory grievance redressal…

The government on Monday asked online food business operators like Swiggy and Zomato to submit a proposal within 15 days on improving their consumer grievance redressal mechanism amid rising complaints from customers. The department of consumer affairs directed e-commerce FBOs "to transparently show consumers the breakup of all charges included in the order amount such as delivery charges, packaging charges, taxes, surge pricing etc."According to an official statement, "The Department of Consumer Affairs has directed…

The government will before end of July finalise new social media rules that propose to give users a grievance appeal mechanism against arbitrary content moderation, inaction, or takedown decisions of big tech companies, but is open to any self-regulatory appellate model that the industry could offer for the same, according to minister Rajeev Chandrasekhar. The government had, circulated the new draft rules that proposes a government panel to hear user appeals against inaction on complaints made, or against…