Customers

Macquarie dramatically cut its 12-month price target on One97 Communications, the parent company of digital payments firm Paytm, citing risks of customers leaving the platform in the wake of heightened regulatory scrutiny. Macquarie, which famously predicted the slump at Paytm before the listing, lowered its target to 275 rupees ($3.3), the most brutal by any major brokerage firm. Paytm, which ended the Monday trading session at 419.85 Indian rupees, is reeling from the Indian central bank’s…

Credit: Pixabay/CC0 Public Domain At a time when one viral video can damage a business, some companies are turning to their own commenting platforms rather than letting social media be the main outlet for customer feedback. Only one wrinkle: in this context, customers appear to prefer writing a message rather than leaving a video. In a recent study,…

The startup that develops the phone app for casino resort giant WinStar has secured an exposed database that was spilling customers’ private information to the open web. Oklahoma-based WinStar bills itself as the “world’s biggest casino” by square footage. The casino and hotel resort also offers an app, My WinStar, in which guests can access self-service options during their hotel stay, their rewards points and loyalty benefits, and casino winnings. The app is developed by a Nevada software startup called Dexiga. The…

The compact SUV segment in India is booming, and Renault is ready to grab a piece of the pie with the all-new Duster. While its global debut happened under the Dacia brand, here’s a sneak peek at what Indian customers can expect when it arrives next year. The Renault Duster first arrived in India in 2010, instantly garnering attention with its bold SUV stance, affordable price tag, and go-anywhere attitude. It carved a space for itself as a no-nonsense, practical SUV, perfect for navigating city streets and venturing…

It may sound like a cliché, but every strong relationship is founded on good communication, especially meaningful and engaging conversations. This is true in our personal and professional lives, and it’s just as true when it comes to building better relationships with customers. With romance—and, let’s face it, consumerism—in the air for Valentine’s Day, it’s worth taking in some love lessons to ensure your customers stay with you for the long haul. Lesson #1: Meet them where they arePeople who are looking for a…

In an American restaurant or taxi, it’s standard to tip 15-20%, even if the service isn’t outstanding. In many European countries, people are expected to round up to the nearest euro. Meanwhile, in South America, customers usually leave a 10% tip for their order. And then there are those who leave servers nothing at all. A waitress’ video has recently gone viral after she recounted an uncomfortable situation she experienced while working at a restaurant, as well as her strong reaction to the customer’s remark.In the…

While Toyota helped lead the hybrid charge with its Prius, the company has been less active in EV production. But that might be in the past, as Toyota has announced another $1.3 billion for its Kentucky facility, with a focus on EVs. In particular, the company is building a new three-row electric SUV that will be available for US customers.Toyota's Kentucky operation is its flagship facility, with nearly 9,400 employees. "Today's announcement reflects our commitment to vehicle electrification and further reinvesting in…

The recent surprise announcement that Meta will soon be shutting down its Facebook Groups API is throwing some businesses and social media marketers into disarray. On January 23, Meta announced the release of its Facebook Graph API v19.0, which included the news that the company would be deprecating its existing Facebook Groups API. The latter, which is used by developers and businesses to schedule posts to Facebook Groups, will be removed within 90 days, Meta said. This includes all the Permissions and Reviewable…

The European Council and Parliament have agreed on a provisional version of the right-to-repair directive. It puts forward a few key aspects - manufacturers will need to provide an extra 12 months of warranty to users after a repair, they'll be required to offer spare parts at a reasonable price, and they will be required to accept second-hand or 3D printer spare parts. The EU will mandate that manufacturers make the necessary repairs within a reasonable time, while maintaining the consumer' right to choose between…

A group of former customers of bankrupt crypto exchange FTX are rebelling against a proposed plan that would return the entirety of the money they lost. In a lawsuit filed this week, the customers argue they are due a whole lot more.The plan laid out by FTX in December to return customer funds does not reflect the full scope of the firm’s obligation to customers, claims Pat Rabbitte, one of the plaintiffs in the lawsuit—particularly given an upswing in the price of crypto since the bankruptcy. “We’ve filed a lawsuit…