Govt asks ecommerce companies to refrain from using dark patterns
The Ministry of Consumer Affairs (MCA) has written a letter to top digital commerce companies such as Amazon, Flipkart, Nykaa, BigBasket, Reliance Retail, Swiggy, Meesho among others to stop using dark patterns for duping consumers as it is an unfair trading practice.The ministry is also in the process of framing guidelines for discouraging the usage of dark patterns, said Rohit Kumar Singh, secretary, department of consumer affairs which comes under the ministry of consumer affairs.The department has urged the industry…